Customer Success Manager

📋 Description

• Become a 9fin expert with strong understanding of our products and services
• Partner with the account managers on client projects to drive growth
• Become the voice of the client when delivering internal projects
• Develop bespoke KPIs and data-driven insights for accounts
• Leverage existing customer relationships to expand contacts within each account
• Attend relevant industry conferences and events

🎯 Requirements

• Minimum 2 years of relevant account management or Customer Success experience
• Strong knowledge of financial markets and ability to build relationships within buyside, sellside & advisory
• Track record of managing & growing a book of enterprise clients (min $1m+)
• Ability to plan and prioritise important tasks with accuracy and detail
• Effective written and verbal communication skills
• Team player who can also work effectively alone; leveraging existing Leverage Finance network beneficial

🎁 Benefits

• Hybrid working model for flexibility
• Work abroad for up to 3 months a year
• 1 month paid sabbatical after 5 years of service
• Enhanced parental leave & flexible working arrangements
• Professional learning and development budget
• Quarterly team socials and company events