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customer success saas onboarding upsell ai tools📋 Description
- Build relationships with SMB pool service pros to drive adoption and satisfaction.
- Drive adoption of modules (payments, work orders, quotes) to unlock value.
- Coach your book with tailored training and re-engagement sessions.
- Develop enablement guides and best-practice content across journeys.
- Identify upsell opportunities and tee up accounts for Sales.
- Monitor health metrics, address churn risks, and lead renewals.
🎯 Requirements
- B2B SaaS customer-facing experience with SMB focus.
- Strong product-training instincts; re-sell to customers.
- De-escalation and problem-solving skills.
- Comfort using AI tools and automation to scale impact.
- Proven ability to manage a large book of business.
- Self-starter thriving in a fast-paced, entrepreneurial environment.
🎁 Benefits
- Competitive base pay + bonus potential.
- Generous medical, dental, and vision plans.
- 401(k) with company match.
- Flexible PTO (min 10 days/year).
- 12 weeks parental leave; 6 weeks for supporting partner.
- Remote-friendly culture + learning and development budget.
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