Customer Success Manager

Added
12 days ago
Type
Full time
Salary
Salary not provided

Related skills

azure aws kubernetes gcp microservices

πŸ“‹ Description

  • Engage with customers primarily through inbound requests
  • Onboard customers: validate needs, timelines, risk factors
  • Drive adoption and feature implementation via demos and workshops
  • Periodic review of implementation through health checks
  • Understand, advocate, and document customer use case, architecture, and roadmap
  • Build relationships as trusted technical advisor

🎯 Requirements

  • Excellent communication to articulate complex technical issues
  • Practical knowledge of APIs and microservices architectures
  • Experience with Kubernetes and cloud tech (AWS, GCP, Azure)
  • Data-driven storytelling to show business value from Kong
  • Strong collaboration with cross-functional teams
  • Ability to tackle hard technical problems with minimal supervision
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