Customer Success Manager

Added
6 days ago
Type
Full time
Salary
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Related skills

crm account management customer success b2b sales relationship building

πŸ“‹ Description

  • Become a 9fin expert on products and services
  • Partner with account managers on client projects to drive growth
  • Represent client needs in internal projects to ensure satisfaction
  • Develop bespoke KPIs and data-driven insights for accounts
  • Expand contact networks within each account for 9fin partnerships
  • Maintain up-to-date client interactions in our CRM

🎯 Requirements

  • Minimum 2 years in account management or Customer Success
  • Strong knowledge of financial markets and buyside/sellside relationships
  • Track record of managing and growing a $1m+ enterprise book
  • Able to plan and prioritize tasks with accuracy and detail
  • Effective written and verbal communication skills
  • Team player who can work independently

🎁 Benefits

  • Equity
  • 401(k) with company match
  • Private Health Insurance with Dental and Vision
  • Hybrid working model
  • Work abroad for up to 3 months per year
  • 1 month paid sabbatical after 5 years
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