Related skills
customer success renewals stakeholder management enterprise saas product feedback📋 Description
- Drive adoption, retention, and expansion for enterprise customers
- Define customer lifecycle strategies with milestones
- Identify risks and opportunities within accounts
- Partner with Sales to support renewals and upsells
- Build engagement models to educate and delight customers
- Contribute to best practices, playbooks, scalable CS processes
🎯 Requirements
- 5+ years in customer success within enterprise SaaS
- Translate strategies into initiatives and measurable outcomes
- Empathy and curiosity in solving complex customer problems
- Executive presence with strong communication and interpersonal skills
- Technical aptitude to engage product/engineering teams
- Bachelor’s Degree required
🎁 Benefits
- Competitive compensation and equity
- Virtual social events and annual offsite
- 401k, medical, dental, and vision insurance
- MacBook Pro plus $1,000 work-from-home stipend
- Tonkean is an equal opportunity employer
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