Own onboarding for top customers; lead onboarding end-to-end to value quickly.
Manage key accounts from onboarding onward; build relationships and track health.
Be hyper-communicative; set expectations and over-communicate timelines.
Be the voice of the customer; advocate priorities and distill requests.
Collaborate with sales and product; share insights and validate solutions.

🎯 Requirements

5+ years in Customer Success or post-sales at an early-stage B2B SaaS.
Strong onboarding focus and ability to tie adoption to business outcomes.
Exceptional communicator with proactive, over-communication.
Distill customer feedback into actionable product/engineering requests.
Cross-functional collaborator; partner with sales and product.
BONUS: comfortable discussing APIs, webhooks, integrations, and workflows.

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