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account management data analysis customer success saas onboarding📋 Description
- Serve as lead point of contact for customer matters.
- Build trusted relationships with decision-makers and IT staff.
- Maintain high-touch communications with customers per best practices.
- Communicate product usage and analytics to stakeholders.
- Partner with internal teams to meet and exceed expectations.
- Identify upsell opportunities and expansion plans with sales.
🎯 Requirements
- Proven experience as a Customer Success Manager in SaaS.
- Must reside in VA.
- Experience creating training materials and leading sessions.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking.
- Ability to think strategically and lead.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Development Programs
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