Customer Success Manager, Automotive

📋 Description

• Build relationships with mid-market automotive customers and dealerships.
• Lead onboarding, training, and strategic check-ins for ROI.
• Help customers use AI-powered lead handling and marketing tools.
• Resolve issues quickly; bring in internal resources as needed.
• Monitor customer health; identify risks and upsell opportunities.
• Coordinate success planning, reviews, and renewals for accounts.

🎯 Requirements

• 4–6+ years in CS, AM, or client-facing roles in automotive tech.
• Direct dealership experience or familiarity with dealership ops.
• Experience with SaaS tools, automotive CRMs, or digital marketing platforms.
• Proven ability to manage accounts independently and solve challenges.
• Excellent verbal and written communication; strong relationship-building.
• Bachelor's degree or equivalent experience; ability to travel periodically.

🎁 Benefits

• Health, dental, and vision benefits
• Flexible PTO
• 401(k) and equity