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crm data analytics salesforce onboarding ai📋 Description
- Provide onboarding and strategic support, including API and CRM integrations
- Drive adoption, retention, and growth across assigned customer accounts
- Lead onboarding sessions and integration setup for customers
- Proactively drive product adoption with tailored trainings
- Promote self-serve resources (help center, trainings, webinars)
- Collaborate with Account Management to inform renewals and upsell
- Leverage data from Planhat, Salesforce, and Gong to track engagement
🎯 Requirements
- 2-3 years SaaS customer success experience
- Organized; manage multiple priorities
- Growth mindset; adaptable to challenges
- Agile; quick to adapt and deliver results
- Customer-focused with strong communication
- AI-forward; leverage AI tools in CS
- English fluency; German or other languages a plus
🎁 Benefits
- Healthy work-life balance
- Inclusive culture; remote or in-person options
- Growth-minded, supportive team
- Global presence with flexible work
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