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jira confluence zephyr atlassian planhat📋 Description
- Own a named High Touch book; drive adoption and renewals.
- Lead Zephyr migration across Jira/Zephyr; provide plan and options.
- Conduct structured Business Reviews linking Zephyr usage to QA goals.
- Coordinate with SmartBear and Atlassian teams on migrations.
- Manage migration program; keep customers on track and confident.
- Primary post-sale owner guiding ongoing success and product changes.
🎯 Requirements
- 3–5+ years in a SaaS CS or post-sale role.
- Experience guiding migrations with tech and business stakeholders.
- Experience with enterprise or mid-market ARR.
- Hands-on Atlassian: Jira/Confluence; Jira Service Management a plus.
- QA/test management knowledge; understand engineering quality.
- Based in India with ability to collaborate with EMEA teams.
🎁 Benefits
- Growth opportunities at every level.
- Investment in success and team spaces.
- Birthday time off and people-first culture.
- People & Culture focus and inclusive environment.
- Diversity of experiences valued.
- Global offices and industry awards.
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