Own assigned customer accounts end to end; primary contact
Drive adoption, renewals, expansion, advocacy
Proactively identify opportunities to improve customer performance and value
Develop deep knowledge of the Smartly platform and social advertising
Build strong relationships with customers and partners (Facebook, Pinterest, Snapchat)
Collaborate with internal teams to support customer goals

🎯 Requirements

Experience in customer success or similar role with ownership of relationships
Experience in media/digital agencies is a plus
Strong knowledge of Facebook, Pinterest, and Snapchat ads
Independently manage priorities and make sound account decisions
Explain complex concepts clearly and translate data into insights
Willingness to travel for meetings and events

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