Customer Success Manager (Americas)

📋 Description

• Proactively nurture relationships with a portfolio of customers to maximize engagement.
• Manage customers' health cases assigned to you.
• Respond to customer inquiries within the Success scope with timely solutions.
• Conduct enablement sessions, product demos, and escalation calls to drive adoption.
• Manage escalations and collaborate cross-functionally to resolve issues.
• Use data-driven insights to understand customer needs and advocate for them.

🎯 Requirements

• 2+ years in CS/Account Manager or quota-carrying role in SaaS/tech.
• Proven track record managing multiple relationships and driving CS initiatives.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills to build rapport with customers.
• Analytical mindset to leverage data for insights and decisions.
• Cross-functional collaboration across Sales, Support, and Product.

🎁 Benefits

• Work from anywhere: no borders or HQ.
• Paid time off: 40 days per year.
• Mental health support through Plumm.
• Wellbeing allowance in ThanksBen wallet.
• Flexible parental leave with job protection.
• WFH stipend for laptop and home office equipment.