Own/manage a portfolio of financial services clients across the AMER region.
Develop and execute tailored client success plans aligned to goals and adoption.
Monitor client health and engagement; identify risks and opportunities.
Drive renewals, upsells, and expansion with the Commercial team.
Qualify expansion opportunities for Sales to close.
Be the voice of the customer; feed insights to Product/Engineering/Support.

🎯 Requirements

3+ years in CSM, AM, or related fintech/SaaS/enterprise tech.
Solid understanding of digital banking, authentication, cybersecurity, or payments.
Strong interpersonal and communication skills; engage C-level and tech teams.
Proficiency with CRM tools and CS platforms (Salesforce, Gainsight, etc).
Ability to manage multiple complex accounts and prioritize autonomously.
Experience with cross-functional, global teams is a strong plus.

🎁 Benefits

Flexible hours
Remote work
Growth opportunities

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