Customer Success Manager - Affordable Housing

📋 Description

• Manage a portfolio of affordable properties to ensure client satisfaction and success.
• Meet with customers regularly to review performance and provide guidance.
• Collaborate with Development and Product teams to evolve the Entrata platform.
• Partner with Support to ensure customer support needs are met.
• Facilitate transition from implementation toward client self-sufficiency.
• Develop tailored success plans with Sales to drive growth.

🎯 Requirements

• Go the extra mile to keep customers happy and successful.
• Strong organizational skills to manage multiple projects.
• Patience under stress when handling challenging situations.
• Work autonomously while knowing when to seek coaching and guidance.
• Excellent verbal and written communication and analytical skills.
• Prioritize tasks to meet deadlines and manage workload.

🎁 Benefits

• Flexible, transparent culture with remote and hybrid work options.
• Comprehensive medical, dental, and vision coverage.
• HSA/FSA options and employer-paid disability benefits.
• 401(k) with employer matching for long-term security.
• Wellness initiatives, onsite gym access, and mental health resources.
• Family-centric leave policies and Entrata Cares volunteer opportunities.