Serve as primary point of contact and trusted advisor for customer accounts.
Partner with customers to integrate Lumafield tech into defense programs and track milestones.
Identify, track, and quantify business impact; demonstrate ROI of Lumafield products.
Proactively manage renewals and expansion within your portfolio.
Build relationships via business reviews, goal planning, roadmap reviews, and adoption check-ins.
Help build a scalable customer success function with data-driven decisions and playbooks.

🎯 Requirements

Engineering B.S. or equivalent.
10+ years in engineering/manufacturing with client-facing experience.
Experience managing defense accounts/programs (DoD or primes).
Familiar with aerospace/defense manufacturing processes.
Knowledge of AS9100.
Excellent verbal/written communication; able to present to executives; thrives in startups.

🎁 Benefits

Health & wellness stipend
401k
Parental leave
Flexible PTO
Commuter benefits
Company-wide events

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