Related skills
customer success salesforce aec gong glean📋 Description
- Own a portfolio of ~70 mid-market AEC customers and drive growth.
- Create account plans to hit ~20% YoY revenue growth and retention.
- Lead onboarding and lifecycle to rapid value and training.
- Monitor usage and health signals; address adoption gaps and risks.
- Co-own renewals with Sales; forecast, reviews, and contract flow.
- Identify expansion opportunities and partner with Sales to close.
🎯 Requirements
- 3+ years in B2B Customer Success, Account Management, or SaaS.
- Proven track record growing a defined book (retention + expansion).
- Managed portfolio of dozens of accounts with structured planning.
- Strong consultative, data-driven approach to customer engagement.
- Excellent written and verbal communication across stakeholders.
- Cross-functional experience with Sales, Product, Marketing, and Support.
🎁 Benefits
- Culture of Innovation & Collaboration.
- Drone Certification – hands-on skills with support.
- Flexible Work Arrangements – remote-first options.
- Paid Family Leave.
- Comprehensive Healthcare Coverage.
- Career & Growth Development.
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