Customer Success Manager

📋 Description

• Own customer outcomes and retention across SMB to mid-market.
• Partner on benefits ops, usage, and renewals to reduce churn.
• Drive account growth across benefits and geographies (UK & Ireland).
• Build clear account plans with goals, risks, renewal timelines, forecasting.
• Own account health and escalations across CX, Product, Benefits.
• Champion the voice of the customer to shape Kota's CS strategy.

🎯 Requirements

• Experience managing a book of business in CS or post-sales.
• Comfort with SMB and mid-market customers in a fast-moving environment.
• Strong commercial instincts around renewals and expansion.
• Navigate complexity across product, ops, and regulated environments.
• Clear communicator who builds trust with customers and teams.
• Highly organized, proactive, and able to build structure where none exists.
• Bonus: SaaS, HR tech, fintech, or regulated products experience.

🎁 Benefits

• Shape how Customer Success operates at Kota.
• Influence product priorities from customer feedback.
• Join a fast-growing team with ownership and clarity.
• Work with ambitious companies and scale with the team.