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account management customer success program management renewals upsell📋 Description
- Own relationships, revenue, contracts, and outcomes with your accounts
- Partner with engineering, quality, and ops to improve product quality
- Serve as trusted advisor on Lumafield products and the inspection space
- Build strong customer relationships through outcome-focused engagement
- Manage delivery and adoption of Lumafield's technical solutions
- Proactively manage renewals, mitigate churn, maintain account health
🎯 Requirements
- Engineering B.S. degree or equivalent technical experience
- 8+ years in engineering/manufacturing with client-facing roles
- Excellent verbal and written communication across levels
- Commercial business exposure and budgeting/planning understanding
- Ability to create and deliver executive-level presentations
- Extremely organized and ready to thrive in a fast-scaling startup
🎁 Benefits
- Competitive cash and equity compensation
- Health and wellness stipend
- 401(k)
- Parental leave
- Flexible PTO
- Commuter benefits
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