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account management data analysis customer success saas renewals📋 Description
- Develop and implement client retention strategies
- Deliver upsell opportunities aligned with targets
- Lead contract renewals, pricing negotiations, and upgrades
- Lead onboarding kickoff meetings with tailored plans
- Support clients via phone and email as their primary contact
- Identify opportunities to expand client usage across products
🎯 Requirements
- Proven CS or AM experience with revenue targets
- Data-led analysis to influence stakeholders
- Experience onboarding SaaS/tech clients
- Excellent communication and client management
- Cross-functional collaboration with Product/Tech/BD/Marketing
- Self-starter with proactive mindset and attention to detail
🎁 Benefits
- Hybrid policy with 2 core office days per week
- EMI equity share offering
- 26 days holiday plus bank holidays
- London Bridge office location
- Generous stock options package
- Early hire benefits and career progression
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