Customer Success Manager

📋 Description

• Understand Darkroom solutions; support client retention and growth.
• Partner with Client Leadership to translate goals into action plans.
• Own day-to-day client communications: notes, follow-ups, timelines.
• Coordinate with cross-functional teams to ensure timely, high-quality delivery.
• Develop client deliverables including performance reporting and updates.
• Maintain account hygiene: goals, risks, actions, decisions.

🎯 Requirements

• 2–4+ years in client-facing account management or success.
• Clear, professional communication with clients and teams.
• Analytical; connect performance data to outcomes.
• Highly organized; strong stakeholder management.
• Tool-proficient: Word/Excel/PowerPoint or Google Docs/Sheets/Slides; Notion; HubSpot.
• Strong presenter; tailor communication to stakeholders.
• Team-oriented; collaborative and proactive.

🎁 Benefits

• Work-Life Balance with generous paid time off.
• Remote-first culture with hybrid options at NY/Lisbon HQs.
• Health, dental, and vision benefits.
• Generous quarterly bonuses.
• 401(k) with company match, equity incentives, and profit-sharing.
• Parental Leave and family-friendly policies.