Customer Success Manager

📋 Description

• Location UK with long‑term rights required.
• Flexibility: remote from Day One; London/Boston hubs; no-office hubs elsewhere.
• Start date: as soon as you can start.
• Reporting to: Josephine Hanschke, Director of Customer Success.
• Interviews: 3 stages totalling ~2.5 hours over 2 weeks, with a home task.
• 3+ years of customer-facing experience; strong discovery and problem solving.

🎯 Requirements

• 3+ years customer-facing experience.
• Experience engaging senior stakeholders, Director level+
• Nurture relationships across multiple accounts.
• Strong discovery and problem solving; proactive actions.
• Comfort with early-stage environments and flexible playbooks.
• UK location with long-term working rights.

🎁 Benefits

• Choice-first work approach; remote from Day One.
• Offices in London and Boston; no-office hubs in Europe.
• Equity at IC3 level as part of progression framework.
• Perks & benefits; inclusive culture and belonging hub.