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account management customer success saas intercom onboarding📋 Description
- Run tailored onboarding sessions to help customers hit the ground running.
- Get hands-on with account setup to ensure everything’s in place for success.
- Act as the strategic contact for named accounts and maximize value.
- Build strong relationships, stay engaged, and spot risks early to keep customers on track.
- Collaborate with Account Managers to surface growth opportunities.
- Proactively deliver value with training, data insights, and nudges.
🎯 Requirements
- 2–3+ years of customer-facing experience (ideally CS or sales)
- Resident of Birmingham, UK (or willing to relocate) and fluent in English
- Passion for technology and helping customers succeed
- Excel at explaining complex concepts simply
- Proactive, able to reach out and address needs independently
- Lead challenging conversations and keep customers focused on goals
🎁 Benefits
- Fast-growing company doubling in size
- Freedom to innovate and impact customer experience
- Creative, ambitious team with strong Glassdoor score
- Meaningful work delivering accessible, high-quality websites
- Growth opportunities in a self-funded SaaS company
- MacBook provided
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