Customer Success Manager

📋 Description

• Build long-term relationships; understand their ecosystem and goals.
• Position as strategic partner; conduct regular business reviews.
• Support onboarding; align onboarding with customer goals.
• Drive product adoption; engage stakeholders to drive adoption.
• Collaborate with Account Executives; identify upsell and cross-sell.
• Educate customers on API usage; leverage product features.

🎯 Requirements

• Experience managing senior enterprise client relationships.
• 3+ years CS experience focused on retention.
• 1+ years sales/account management; renewals and upsell focus.
• Experience with APIs; comfortable with client integrations.
• Fluent in German and English; Spanish/French a plus.
• Experience in Software/SaaS industry preferred.

🎁 Benefits

• Diverse, international team across 90+ nationalities.
• Open communication and regular feedback.
• Hybrid work with flexible hours.
• Virtual Shares; ownership in DeepL's growth.
• Regular in-person team events.
• 30 days annual leave and mental health resources.