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account management customer success saas renewals onboarding📋 Description
- Manage portfolio of high-value distributor accounts post-sales
- Own customer lifecycle from onboarding through renewal
- Lead onboarding with trainings for seamless launch
- Spend 1–2 days on site with customers during training
- Drive ongoing product adoption and serve as primary contact
- Identify renewals, upsell, and expansion while managing churn
🎯 Requirements
- 3-4 years in client-facing PM, implementation, or customer success in SaaS
- Strong work ethic with drive to improve and grow
- Excellent relationship builder and clear communicator of complex tech
- Ability to quickly understand problems and implement proactive solutions
- Strong attention to detail and high standards
- Team player with a team-first mentality
- Office Tue/Wed/Thu and work-from-home Mon/Fri
🎁 Benefits
- Hybrid work model with in-office Tue/Wed/Thu
- Work-from-home on Mon/Fri
- Join a fast-growing unicorn-scale company
- Collaborative, cross-functional team environment
- Impact on sustainable food systems through AI
- Equal opportunity employer
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