Related skills
salesforce aws google cloud gainsight churnzero📋 Description
- Serve as a responsive resource for a diverse customer portfolio to scale GTM.
- Collaborate with Account Manager to address retention risk and workload balance.
- Develop scalable success programs to enable one-to-many engagement and adoption.
- Provide onboarding, on-demand training, and best-practice guidance to customers.
- Monitor customer health metrics and address churn risk with Account Managers.
- Facilitate ongoing communications to align with customers' GTM goals.
🎯 Requirements
- 3+ years in customer success, account mgmt, or related SaaS/cloud role.
- Proven track record managing a portfolio and delivering outcomes.
- Strong understanding of cloud tech, GTM strategies, and digital marketing.
- Excellent communication, presentation, and interpersonal skills.
- Thrives in fast-paced environments; manages multiple priorities.
- Experience with Salesforce and CS tools (Gainsight, ChurnZero, Catalyst) is a plus.
🎁 Benefits
- Values-driven culture: Be Seen, Be Yourself, Do Your Best Work.
- Collaborative, cross-functional team environment.
- Opportunity to work with leading software companies and cloud platforms.
- Commitment to diversity, inclusion, and data privacy.
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