Related skills
gtm salesforce aws google cloud gainsight📋 Description
- Serve as a responsive resource for a diverse portfolio of customers, maximizing cloud GTM success.
- Collaborate with Account Managers to mitigate retention risk and balance workload.
- Develop and execute scalable one-to-many enablement and adoption programs.
- Provide onboarding, training, and best-practice guidance to maximize platform value.
- Work with Support, Onboarding, and Product teams to ensure a cohesive customer experience.
- Monitor customer health metrics and flag risks to support retention and upsell.
🎯 Requirements
- 3+ years in customer success, account mgmt, or related SaaS/cloud role.
- Proven portfolio manager with outcomes-focused track record.
- Strong knowledge of cloud tech, GTM, and digital marketing concepts.
- Excellent communication, presentation, and interpersonal skills.
- Thrive in fast-paced, multi-priority environments.
- Analytical mindset to derive actionable insights.
- Experience with CRM (Salesforce) and CS tools (Gainsight, ChurnZero) is a plus.
🎁 Benefits
- Hybrid work model in Chicago.
- Inclusive, diverse culture.
- Privacy and candidate data protection.
- On-the-job training and development.
- Cross-functional collaboration with Product and Sales.
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