Serve as a responsive resource for a diverse customer portfolio, enabling GTM success.
Collaborate with Account Manager to address retention risk and improve satisfaction.
Support scalable success programs to drive one-to-many enablement and adoption.
Provide onboarding, on-demand training, and best-practice guidance.
Act as an extension of Support, Onboarding, and Product teams.
Facilitate ongoing communications to align with customers' GTM goals.

🎯 Requirements

3+ years in customer success or related role in SaaS/cloud.
Proven track record managing a portfolio and delivering outcomes.
Strong understanding of cloud tech, GTM strategies, and digital marketing.
Excellent communication, presentation, and interpersonal skills.
Thrives in fast-paced environments and manages multiple priorities.
Analytical mindset to interpret data and derive insights.

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