Customer Success Manager

Added
5 minutes ago
Type
Full time
Salary
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Related skills

crm saas ai gemini claude

πŸ“‹ Description

  • Strategic Book Management: Own outcomes like adoption and health.
  • Full-Cycle Revenue Ownership: Renewals and expansions; upsell.
  • Sales Cycle Execution: Master full cycle; deep discovery; close.
  • Executive Presence: Build relationships from champions to C-Suite.
  • Crisis Management: Primary contact for escalations; stay poised.
  • Strategic Advisement: Advise on adoption; partner with Product Solutions.

🎯 Requirements

  • Benefits experience; HR team or benefits consultant background.
  • 4-5 years customer-facing account leadership; trusted advisor.
  • Strategic partnering with execs; from individual contributor to C-Suite.
  • Executive presence; communicate effectively with C-suite and stakeholders.
  • Retention/growth success; experience negotiating contracts with limited oversight.
  • Commercial acumen; hunter mindset; navigate procurement/legal hurdles.

🎁 Benefits

  • Medical, Dental and Vision insurance
  • HSA contribution match
  • Stock options for eligible roles
  • 401k match
  • Paid parental leave
  • Flexible PTO
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