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account management saas jira stakeholder management sfdc📋 Description
- Drive platform adoption as SME; train and consult on configurations and reporting.
- Manage strategic account plans and exec reviews to align initiatives.
- Execute growth strategies by identifying renewal/expansion opportunities and pricing.
- Collaborate with Sales and Product to manage escalations; capture feedback in JIRA and SFDC.
- Champion the client experience; identify churn risks and navigate complex situations.
🎯 Requirements
- 2+ years in a SaaS-based sales, CS, or account mgmt role within tech.
- Experience in ad-tech; selling or buying media.
- Strong technical aptitude; comfortable with B2B commerce and internet software.
- Excellent communication and presentation; able to influence stakeholders.
- Proactive, results-driven; able to juggle multiple projects with high accuracy.
- Bahasa Indonesian fluency (nice to have).
🎁 Benefits
- Flexible working; Responsible PTO for work-life balance.
- Mental health/wellness: up to 12 therapy sessions yearly; dependent coverage; gym reimbursement.
- Investing in Your Growth: free Coursera subscription and PXA courses.
- Parental leave: 26 weeks primary, 13 weeks secondary paid.
- Tech stipend for home setup; internet allowance.
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