Related skills
data analysis customer success saas google sheets stakeholder management📋 Description
- Establish trusted advisor relationships with executive sponsors.
- Track progress toward customer goals in regular meetings.
- Be Brightflag product expert; provide recommendations to drive outcomes.
- Deliver Executive Business Reviews (EBRs) with data insights.
- Identify blockers and develop mitigation strategies with teams.
- Continuously articulate value and address customer inquiries to completion.
🎯 Requirements
- 3+ years in a SaaS CSM role with exec stakeholder relationships.
- Trusted advisor who aligns solutions with customer goals.
- Data skills: Excel or Google Sheets; present data clearly.
- Own your book of business; collaborate but own outcomes.
- Manage multiple priorities with patience and focus.
- Naturally curious; become an expert on product and customers' needs.
🎁 Benefits
- Opportunity to impact and shape Brightflag.
- Growth in a rapidly expanding environment.
- Solve complex problems with autonomy.
- Inclusive, values-driven team culture.
- 15 days PTO.
- Comprehensive health and life insurance.
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