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salesforce saas renewals upsell contract negotiations📋 Description
- Drive CS activities and outcomes for research orgs in NA
- Drive renewals to minimize churn
- Identify upsell opportunities and growth through advocacy
- Influence lifetime value via product adoption and health scores
- Inspire company-wide culture of Customer Success
- Be the customer voice across Sales, Marketing, Product, PS and Finance
🎯 Requirements
- Strong empathy for customers and passion for customer success
- Ability to influence via persuasion, negotiation, and consensus
- 4+ years' experience with enterprise customers
- SaaS experience is a must
- Bachelors degree; preference for CS/business/communications
- Knowledge of Salesforce and ChurnZero (Sales/CS tools)
🎁 Benefits
- Competitive Medical Benefits (PPO + HSA available)
- Vision, Dental, Short-Term Disability fully covered by Cayuse
- Unlimited PTO + Holidays + Flexible Work Schedule
- Remote Work Stipend
- Equal Paid Parental Leave
- 401k with Employer Matching
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