Related skills
customer success saas renewals cross-functional collaboration training📋 Description
- Own renewals and retention targets for a 7-figure book of business
- Lead high-impact engagements and exec-level business reviews
- Maintain trusted advisor relationships with key stakeholders and sponsors
- Align with customer goals and advocate internally for them
- Enable clients on Forter’s platform with training and ongoing support
- Share insights with Product and leadership to guide the roadmap
🎯 Requirements
- 3+ years in customer success or a similar role
- Proven renewals and upsell success in SaaS
- Experience leading recurring exec reviews focused on ROI
- Proven track record managing executive-level relationships
- Ability to translate goals into strategic plans
- Cross-functional collaboration with Product/R&D/Operations
🎁 Benefits
- RSUs
- Matching 401K Plan
- Health insurance (vision and dental)
- Home office allowance
- Generous PTO policy
- Half-day Fridays
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