Related skills
customer success logistics erp wms oms📋 Description
- Lead a Customer Success team delivering proactive support
- Oversee complex cases: order fulfillment, delays, logistics
- Partner with Ops, Supply Chain, IT to root cause issues
- Drive continuous improvement and timely issue resolution
- Lead escalations and stakeholder communications
🎯 Requirements
- 5+ years in Customer Success, Ops, Logistics, or Order Management
- 2+ years in a leadership or supervisory role
- Strong communication and leadership skills
- Proficiency with ERP, OMS, and WMS systems
- Data-driven with KPI tracking and action planning
🎁 Benefits
- Competitive compensation including base salary and annual bonus
- Flexible PTO, holidays, and parental leave
- Generous healthcare, HSA match, 401k match
- Employer-paid life and disability insurance
- Pet insurance and wellness discounts
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