Related skills
shopify looker salesforce data saas📋 Description
- Own and manage 40-60 growth-stage merchants to drive retention and advocacy
- Understand each merchant's goals, setup, and success metrics to guide adoption
- Lead business reviews and success planning to align goals with outcomes
- Partner with Sales to support renewals, expansions, and upsells
- Use data and health signals to prioritize work and identify growth opportunities
- Guide customers through support and product issues, set expectations, resolve efficiently
🎯 Requirements
- Experience managing a SaaS book of business with retention and adoption; Shopify/eCommerce preferred
- Strong technical aptitude; quick to learn product behavior and APIs; explain concepts clearly
- Experience with semi-complex workflows or tech stacks; Shopify/eCommerce preferred
- Comfortable using Salesforce, Looker, or similar tools to assess customer health
- Balance empathy with sound judgment; know when to listen or drive to resolution
- Confident collaborating with Sales, Product, and Implementations
🎁 Benefits
- Medical, dental and vision plans
- Retirement plan with employer contribution
- Flexible Time Off
- Paid Parental Leave
- Monthly Remote Life and Merchant stipends
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