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account management customer success saas renewals cross-functional collaboration📋 Description
- Own a portfolio of Commercial customers as primary relationship lead.
- Maintain regular, structured updates tied to customer goals and outcomes.
- Translate technical activity into clear customer value statements.
- Coordinate across TAMs, Renewals, Services, and Product.
- Retention is the north star; growth comes from proven outcomes and credibility.
🎯 Requirements
- 3-5 years in CS, account management, consulting, or similar in B2B SaaS.
- Experience managing a scaled book of customers without sacrificing quality.
- Strong prioritization, risk judgement, and customer signal management.
- Comfortable explaining technical outcomes in plain language.
- Authorized to work in the United States; no immigration visa sponsorship.
🎁 Benefits
- Health, dental, vision, and life insurance fully covered for you and family.
- Flexible time off and 13 paid holidays annually.
- 401(k) with up to 4% company match; stock options.
- Remote work: $1,500 new-hire setup; $500 annual home office.
- Professional development: $5,000/year; lifestyle budget $1,200.
- One-time $10,000 family planning benefit; in-person and virtual events.
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