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reporting salesforce digital marketing project management jira📋 Description
- Platform training; consult on contracts, finance, ad tracking, and reporting.
- Account Management: Coordinate strategic initiatives with direction from manager.
- Customer communications: Coordinate customer messaging; document via email, tickets, Slack in SFDC.
- Escalation management: Distill client feedback and create docs (JIRA, SFDC, project trackers).
- Project/Task management: Follow processes for ticketing and project tracking using JIRA and SFDC.
- Commercial efforts: Coordinate renewal and expansion opportunities.
🎯 Requirements
- 2-3 years customer service experience, preferably B2B.
- Bachelor's Degree (Business, Marketing or related field a plus)
- Consistent track record of stellar customer support.
- Solid understanding of the digital marketing ecosystem.
- Proactive, flexible, adaptable.
- Detail-oriented with strong prioritization.
🎁 Benefits
- Flexible working; Responsible PTO policy.
- Health and wellness: up to 12 therapy sessions/year, gym reimbursement.
- RSUs with 3-year vesting schedule (Board approval).
- Free Coursera and PXA courses for growth.
- Parental leave: 26 weeks primary, 13 weeks secondary.
- Technology stipend and monthly internet allowance.
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