Lead enterprise-level support and service delivery.
Develop delivery strategy, processes, escalation procedures, and training.
Liaise between customers, technical support, product development, sales, and field service.
Identify opportunities to improve delivery, reduce costs, and add value to customers.
Manage and develop personnel for efficient operation.
Align pre-sale and post-sale support with long-term client relationships.

🎯 Requirements

Bachelor's degree preferred.
3-5 years of experience in sales, account management, or customer success.
Excellent written skills.
Exceptional verbal phone communication.

🎁 Benefits

Inclusive and diverse team culture.
Equal opportunity employer.

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