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account management data analysis customer success saas renewals📋 Description
- Ensure customer health and retention across the lifecycle
- Onboard customers and drive rapid adoption of Smartling
- Develop cadence for product and industry updates for customers
- Lead business reviews to articulate value and outcomes
- Build trusted advisor relationships with key stakeholders
- Manage renewals and expansion opportunities
🎯 Requirements
- 3+ years in B2B customer success or account management
- Detail-oriented with ability to manage multiple relationships and projects
- Experience managing contract renewals and upsells
- Calm under pressure when facing technical or customer challenges
- Strong cross-functional networking across a global organization
- Bachelor’s degree
🎁 Benefits
- Remote-first environment with flexible work options
- Growth and career advancement opportunities
- Wellness: health insurance and pension with matching
- Balance: flexible PTO, holidays, parental leave
- Culture: energetic, value-driven team
- Bonus: employee referral programs and equipment
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