Related skills
azure aws google workspace sharepoint microsoft 365📋 Description
- Develop customer success metrics to support onboarding, adoption, retention
- Build long-term relationships with key accounts; coordinate support
- Provide technical guidance via customer technical account portfolio
- Align AvePoint products to meet customer business needs
- Create individualized success plans using NPS and data; support renewals
- Deliver product overviews and training sessions for clients
🎯 Requirements
- Bachelor’s degree or equivalent education
- Several years in a technical consulting role such as technical account management or business analysis
- Strong customer satisfaction, adoption, and retention experience
- Excellent written and verbal communication
- Strong organization, presentation, and project management skills
- Ability to work independently and in a highly collaborative global team
- Willingness to learn and adapt in a fast-paced environment
- Strong experience in customer relationship management and requirements gathering
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