Proactively identify risks; advise on best practices for deployment health.
Conduct business reviews; analyze technical health and align on objectives.
Own account plans to drive maturity, retention, and revenue.
Track outcomes; forecast revenue retention and growth with presales.
Maintain clean internal systems; use AI tools to boost productivity.
Amplify customer voice; coordinate with Sales, Product, Services, Support, Training.

🎯 Requirements

5-7+ years in a technical customer-facing role for a deep-tech product.
3+ years accountable for customer health and revenue realization.
Excellent verbal/written communication; able to influence outcomes.
Bachelor’s degree in CS/STEM or equivalent.

🎁 Benefits

Fertility assistance and generous parental leave.
Employee affinity groups and wellbeing programs.

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