Related skills
payments account management data analysis stakeholder management enterprise_relationship_management📋 Description
- Partner with account executives and TAMs to support post-sale engagements with enterprise customers
- Manage a book of customers to drive account health, renewals, and growth
- Advise managed customers on payments and product, delivering performance insights
- Conduct business reviews to align priorities, review metrics, and share roadmap
- Advocate for customers to internal teams and share feedback to drive product improvements
- Collaborate with the account team to identify opportunities for expansion
🎯 Requirements
- 4+ years in client-facing roles, enterprise relationships, with tech product focus
- Strong business sense and understanding of user business drivers
- Track record of leading technical conversations and persuading action
- Strong analytical skills
- Excellent organizational and time management skills
- Strong executive presence for in-person meetings with stakeholders
- History of success in consulting, pre-sales, or technical account management
- Proven track record of achieving targets, preferably in sales
- Track record of managing large, complex projects and/or programs
- Has handled difficult customers or situations and can demonstrate resolutions
- Willingness to tackle things independently
- Ability to navigate data and people to find answers
- Ability to work with a wide range of people, internally and externally
- Motivation and flexibility to work in a high-growth environment where things change quickly
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