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account management saas change management ai cross-functional collaboration📋 Description
- Own post-sales relationship for enterprise customers, driving outcomes
- Partner with customers to map and redesign critical workflows
- Identify and activate AI-powered use cases within workflows
- Translate goals into a clear value hypothesis and success metrics
- Lead change management to drive adoption of new workflows
- Partner cross-functionally with Sales, Product, Eng, and PS to expand Box footprint
🎯 Requirements
- 3+ years in CS, Account Mgmt, Solutions Consulting, or SaaS
- Experience with enterprise customers and senior stakeholders
- Translate needs into practical solutions and outcomes
- Comfort discussing integrations, systems, and data flows
- Hands-on with modern AI platforms/tools; no production coding required
- Strong communication and storytelling to articulate value
- Proactive, self-directed team player with adoption ideas
🎁 Benefits
- Equity eligibility and comprehensive benefits
- Inclusive, diverse culture; equal opportunity employer
- Reasonable accommodations during application/interview
- Hybrid work with in-office 3 days/week
- Travel up to 40% for customer engagement
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