Related skills
payments account management data analysis customer success renewals📋 Description
- Manage a book of enterprise customers and deliver proactive workshops.
- Lead business reviews, payments insights, and value from Stripe.
- Collaborate with sales, TAMs, and ops on product and payments discussions.
- Drive retention, renewals, usage, and growth for enterprise customers.
- Advocate for customers; share feedback with Product, Eng, Support, and Sales.
🎯 Requirements
- 7+ years in enterprise client-facing relationship management.
- Strong business sense and understanding of customer drivers.
- Proven track record leading technical conversations and driving action.
- Strong analytical skills.
- Excellent operating rigor and time management.
- Executive presence for in-person meetings with multiple stakeholders.
- History of success as consultant, pre-sales, TAM, or equivalent.
- Willingness to tackle things autonomously.
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