Own post-sales relationship for enterprise customers, driving measurable outcomes.
Partner with customers to map and redesign critical workflows.
Identify and activate AI-powered use cases within workflows.
Translate goals into a value hypothesis, metrics and AI solutions.
Lead change management to drive adoption of new workflows and stakeholder alignment.
Collaborate with Sales, Product, Engineering to expand Box footprint.

🎯 Requirements

3+ years in Customer Success, Account Management, Solutions Consulting, or SaaS.
Experience with enterprise customers and senior executives.
Translate customer needs into practical solutions and outcomes.
Navigate integrations, systems, and data flows in discussions.
Hands-on with modern AI platforms and tools; no coding required.
Strong communication, storytelling; proactive and self-directed.

🎁 Benefits

Equity and comprehensive benefits package.
Reasonable accommodations available on request.

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