Customer Success Manager

📋 Description

• Support tactical account tasks: issue tracking, data trends, meetings, reviews.
• Build deep client understanding to inform strategic initiatives.
• Collaborate with Account Management to drive renewals and value.
• Be the voice of the customer; share feedback across teams.
• Oversee multiple customer projects across lifecycle: expansions, integrations, improvements.
• Partner with cross-functional teams for visibility on issues.

🎯 Requirements

• 1-3 years of client-facing CS/AM experience.
• General knowledge of Salesforce and Google Apps.
• Strong customer focus; care about customers' success.
• Excellent written and verbal communication; simplify topics.
• Acute attention to detail; track high-volume elements.
• Flexible and able to juggle multiple priorities in a fast-paced env.

🎁 Benefits

• A fast-paced and collaborative environment.
• Learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.