Related skills
databases salesforce cloud mongodb infrastructure📋 Description
- Strategic advisor guiding customers on MongoDB best practices.
- Main contact for end users; leads cross-functional teams.
- Based in Paris with hybrid work model.
- Own customer portfolio; escalate to executives when needed.
- De-escalate and resolve critical customer issues and risks.
- Build enablement, new processes, and best practices for the team.
🎯 Requirements
- 5+ years in customer success, account management, or related role
- Advocate for customers; act as extension of their team
- Technical mindset; willing to learn MongoDB and databases
- Autonomy; own portfolio and drive key decisions
- Entrepreneurial mindset; create new processes
- Team player; collaborate with Sales, Professional Services, Tech Services
- Prior exposure to database, cloud, or infrastructure tech is a plus
- Bilingual English and French
🎁 Benefits
- Hybrid Paris-based role with global offices
- Fertility assistance and generous parental leave
- Disability accommodations in application/interview process
- Equal opportunity employer; inclusive culture
- Learn more about culture and benefits
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