Related skills
salesforce aws mongodb google cloud microsoft azure📋 Description
- Serve as main point of contact for MongoDB end users.
- Lead cross-functional account teams across Sales, PS, and Solutions Architects.
- Provide strategic guidance on MongoDB best practices and customer strategy.
- Build and execute account plans to mitigate risk and drive growth.
- De-escalate and resolve critical customer issues with internal teams.
- Lead executive reviews with C-suite to align objectives.
🎯 Requirements
- 5+ years in Customer Success, Account Management, or similar customer-centric role.
- Advocate for customers and act as an extension of their team within MongoDB.
- A mind for technology; ability to learn MongoDB concepts.
- Autonomy to own your customer portfolio and escalate to exec when needed.
- Entrepreneurial mindset; willingness to invent new processes to serve customers.
- Team player with ability to collaborate with Sales, PS, Tech Services and MDB ecosystem.
🎁 Benefits
- Hybrid work model
- Fertility assistance
- Generous parental leave policy
- Employee affinity groups
- Disability accommodations in application process
- Culture and benefits resources
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!