Related skills
databases salesforce cloud mongodb gainsight📋 Description
- Act as strategic advisor guiding MongoDB customers on best practices.
- Lead account plans to mitigate risk and drive 3+ quarters of growth.
- De-escalate critical issues and coordinate with execs as needed.
- Build strong cross-functional ties with Sales, PS, Tech Services.
- Create and teach best practices, processes, enablement for the team.
- Document all interactions in Gainsight and Salesforce.
🎯 Requirements
- 5+ years in Customer Success, Account Management, or similar roles.
- Advocate for customers; act as extension of their team at MongoDB.
- Aptitude to learn MongoDB, databases, and technical concepts.
- Autonomous with ownership of your portfolio; escalate to execs as needed.
- Entrepreneurial mindset; create new processes to serve customers.
- Team player; collaborate with Sales, PS, Tech Services and MDB ecosystem.
- Prior exposure to database, cloud, and infrastructure tech.
- Bilingual English and German.
🎁 Benefits
- Flexible hybrid work model in Hamburg.
- Offices worldwide and a diverse culture.
- Affinity groups, fertility assistance, and generous parental leave.
- Disability accommodations in application/interview process.
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