Related skills
account management customer success salesforce cloud mongodb📋 Description
- Act as strategic advisor to customers on MongoDB best practices
- Lead cross-team engagement with Sales, PS, and Solutions Architects
- Own a customer portfolio with autonomy to de-risk issues
- Drive customer value and growth through tailored plans
- Capture customer feedback to inform product and GTM
- Maintain records in Gainsight and Salesforce
🎯 Requirements
- 5+ years in CS/AM or similar customer-centric role
- Background advocating for customers, acting as their extension
- A mind for technology; learn MongoDB concepts
- Autonomy to make decisions and escalate to execs when needed
- Entrepreneurial mindset; create new processes
- Fluent in English and German
🎁 Benefits
- Hybrid work model in Frankfurt
- Global teams and leadership-driven culture
- Disability accommodations in application process
- Employee benefits and growth opportunities
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