Related skills
salesforce cloud mongodb infrastructure gainsight📋 Description
- Serve as primary contact for MongoDB customers across teams
- Own customer portfolio with autonomy; escalate to execs when needed
- Lead account strategies to drive value and growth
- Build and execute account plans across multiple quarters
- Lead executive reviews with C-suite for strategic customers
- Act as liaison between customers and product engineering
🎯 Requirements
- 5+ years in customer success or account management
- Strong customer advocacy and cross-team collaboration
- Tech-savvy with interest in databases and MongoDB
- Autonomous ownership of customer portfolio
- Entrepreneurial mindset; build new processes
- Bilingual English and German
🎁 Benefits
- Global offices and culture of growth
- Employee benefits and wellbeing programs
- Disability accommodations during recruitment
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